Shipping Policy

Last Updated: June 2026

Thank you for shopping with Aura By Arpita. This Shipping Policy outlines our order processing, shipping timelines, delivery procedures, and related information.

1. Order Processing

All orders are processed within 1–3 business days after successful payment confirmation.

Orders are processed only on business days (Monday to Saturday), excluding public holidays and other non-working days.

During periods of high order volume, festivals, sales events, or unforeseen circumstances, processing times may be slightly extended.

2. Shipping Coverage

Aura By Arpita currently ships products across India.

We strive to deliver your jewellery safely and efficiently through trusted courier and logistics partners.

3. Delivery Timeline

Estimated delivery timelines are as follows:

• Order Processing: 1–3 business days
• Standard Delivery: 3–10 business days across India

Delivery times are estimates and may vary depending on:

• Delivery location
• Courier partner operations
• Weather conditions
• Public holidays
• Natural disasters or other unforeseen events

Aura By Arpita is not responsible for delays caused by courier companies or circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be clearly displayed during the checkout process before payment is completed.

Any promotional free-shipping offers will be communicated on the website and may be subject to specific terms and conditions.

5. Order Tracking

Once your order has been dispatched:

• Tracking details will be shared via email, SMS, WhatsApp, or other available communication channels.
• Customers can use the tracking information provided by the courier partner to monitor delivery status.

Please allow up to 24 hours for tracking information to become active after dispatch.

6. Delivery Address

Customers are responsible for providing accurate and complete shipping information at the time of purchase.

Aura By Arpita shall not be responsible for delays, failed deliveries, or additional shipping costs arising from incorrect or incomplete address details provided by the customer.

7. Failed Delivery Attempts

If delivery cannot be completed due to:

• Incorrect address information
• Customer unavailability
• Refusal to accept delivery

the shipment may be returned to us by the courier partner.

Additional shipping charges may apply for re-dispatching the order.

8. Damaged Packages

If you receive a package that appears damaged or tampered with, we recommend:

• Inspecting the package before accepting delivery.
• Taking photographs of the package and product.
• Contacting our support team immediately.

Any shipping-related concerns should be reported as soon as possible after delivery.

9. Delays Beyond Our Control

Delivery schedules may be affected by events beyond our control, including but not limited to:

• Severe weather conditions
• Natural disasters
• Government restrictions
• Transportation disruptions
• Public emergencies

In such cases, delivery timelines may be extended without liability on the part of Aura By Arpita.

10. Contact Us

For questions regarding shipping, delivery, or order tracking, please contact us:

Aura By Arpita

Email: care@aurabyarpita.com
Phone: +91 70440 96754
WhatsApp: +91 70440 96754

Business Address:
House No: 100, Swarnapally, Balarambati Road, Kismat Apurbapur,
PO & PS: Singur, Dist: Hooghly,
Pin: 712409, West Bengal, India

Business Hours:
Monday – Saturday: 10:00 AM – 6:00 PM IST