FAQs

Aura By Arpita offers a curated collection of Silver Jewellery and Artificial Jewellery, including earrings, necklaces, rings, bracelets, pendants, and fashion accessories.

Yes, we deliver our products across India through trusted courier partners.

Orders are typically processed within 1–3 business days and delivered within 3–10 business days, depending on your location.

Once your order is dispatched, tracking details will be shared via email, SMS, or WhatsApp, allowing you to track your shipment.

We accept secure online payments through available payment gateways, including debit cards, credit cards, UPI, net banking, and other supported payment options.

Yes. We use secure payment processing and industry-standard security measures to help protect your personal and payment information.

Yes, orders can be cancelled before they are shipped. Once an order has been dispatched, cancellation may no longer be possible.

We accept eligible returns within 7 days of delivery, provided the product is unused, in its original packaging, and has all tags attached.

You can contact our customer support team via email, phone, or WhatsApp with your order details and reason for the return or exchange request.

Yes. Approved refunds are processed after the returned product passes our quality inspection.

Yes. Damaged or defective items may be exchanged within 7 days of delivery, subject to verification and product availability.

No. Customized or personalized products are non-refundable and non-returnable unless they arrive damaged or defective.

We make every effort to display products accurately. However, slight variations in color, finish, or appearance may occur due to lighting, photography, and screen settings.

Store your jewellery in a dry place, avoid contact with water, perfumes, and chemicals, and keep it in a jewellery box or pouch when not in use.

Silver jewellery may naturally tarnish over time when exposed to air, moisture, and certain chemicals. Proper storage and regular cleaning can help maintain its shine.

No. Depending on the checkout options available, you may be able to place an order as a guest without creating an account.

If you receive an incorrect product, please contact us immediately with your order number and photographs of the item received.

Address changes may be possible before the order is shipped. Please contact our support team as soon as possible for assistance.

You can reach us through:

Email: care@aurabyarpita.com
Phone: +91 84209 85729
WhatsApp: +918420985729

Aura By Arpita is committed to offering stylish, high-quality, and affordable jewellery backed by excellent customer service, secure shopping, and a passion for timeless elegance.